Terms of service

Terms of Service for Memory Quill

Effective Date: November 26, 2024

Welcome to Memory Quill, a product and brand of Sonder Brands LLC. These Terms of Service ("Terms") govern your use of our website, products, and services. By accessing or purchasing from our web store, you agree to abide by these Terms. Please read them carefully.

1. General Information

Memory Quill is operated by Sonder Brands LLC. Throughout these Terms, "we," "us," and "our" refer to Sonder Brands LLC.

  • Contact Email: contact@sonderbrands.com
  • Phone Number: +1 307-414-1442
  • Address: 701 Tillery Street Unit 12, Austin, TX, Travis, US, 78702

2. Eligibility to Use

By using our website or purchasing products, you confirm that:

  • You are at least 18 years old or have the consent of a parent or guardian.
  • You will provide accurate, complete, and current information when creating an account or placing an order.
  • You agree to comply with all applicable laws, including those governing online commerce.

3. Orders and Payments

a. Placing Orders

  • Orders are subject to availability, and we reserve the right to limit or cancel orders at our discretion.
  • By placing an order, you agree to provide accurate payment and shipping information.

b. Payment

  • All payments must be made in full at the time of purchase. Accepted payment methods will be displayed during checkout.

c. Taxes

  • Prices do not include applicable taxes unless explicitly stated. You are responsible for any taxes based on your shipping address.

4. Shipping and Delivery

  • Orders are processed and shipped within 5 business days of purchase.
  • Delivery is estimated to take 10-21 business days once shipped, depending on your location.
  • We are not responsible for delays caused by customs, shipping carriers, or unforeseen circumstances.

For more details, see our Shipping Policy.

5. Returns, Refunds, and Exchanges

Our Returns and Refund Policy is incorporated into these Terms. Please review it here. Key points include:

  • No refunds for change of mind once an order has been shipped.
  • Damaged or defective products may be replaced upon verification.

6. Intellectual Property

All content on our website, including text, graphics, logos, and product designs, is the property of Sonder Brands LLC and is protected by copyright, trademark, and other laws.

  • You may not reproduce, distribute, or use our content without prior written consent.
  • Unauthorized use of our intellectual property may result in legal action.

7. Limitation of Liability

To the fullest extent permitted by law, Sonder Brands LLC will not be liable for:

  • Any indirect, incidental, or consequential damages arising from your use of our website or products.
  • Losses caused by events outside our control, including delays, shipping errors, or technical issues.

8. Disclaimer of Warranties

Our products and services are provided "as is" and "as available." We make no guarantees regarding:

  • The uninterrupted or error-free operation of our website.
  • The fitness of our products for a specific purpose.

9. User Accounts

If you create an account on our website:

  • You are responsible for maintaining the confidentiality of your login credentials.
  • You agree to notify us immediately of unauthorized use of your account.

10. Privacy Policy

Your use of our website is also governed by our Privacy Policy, which outlines how we collect, use, and protect your personal information.

11. Prohibited Conduct

You may not:

  • Use our website for illegal purposes.
  • Attempt to disrupt the functionality or security of our website.
  • Resell or redistribute our products without prior written authorization.

12. Modifications to Terms

We reserve the right to update or modify these Terms at any time. Changes will be effective immediately upon posting. It is your responsibility to review these Terms periodically.

13. Governing Law

These Terms are governed by the laws of the State of Texas, United States, without regard to conflict of law principles.

14. Dispute Resolution

In the event of a dispute:

  • You agree to attempt to resolve the matter informally by contacting us at contact@sonderbrands.com.
  • If unresolved, you consent to submit to the jurisdiction of the courts located in Travis County, Texas.

15. Termination

We reserve the right to terminate or suspend your access to our website or services at any time, without notice, for any violation of these Terms.

Thank you for choosing Memory Quill. If you have any questions about these Terms, please contact us at contact@sonderbrands.com.