Shipping policy

Shipping Policy for Memory Quill

Effective Date: November 26, 2024

At Memory Quill, we aim to provide reliable and efficient shipping for all our customers. Please review our Shipping Policy to understand the details of order processing, delivery, and related inquiries.

1. Order Processing Time

  • Orders are processed and shipped within 5 business days of purchase.
  • Business days are Monday through Friday, excluding public holidays.
  • Once your order has been shipped, you will receive a confirmation email with tracking information (if available).

2. Estimated Delivery Time

After your order has been shipped, delivery is estimated to take:

  • 10 to 21 business days depending on your location.

Please note: Delivery times are estimates and may vary due to factors beyond our control, such as customs delays, weather conditions, or courier disruptions.

3. Shipping Costs

  • Shipping costs are calculated at checkout based on your shipping address and order size.
  • Any applicable duties, taxes, or customs fees are the responsibility of the customer and are not included in the shipping cost.

4. Shipping Notifications

  • Once your order is shipped, we will send you an email with the tracking information (if available).
  • If tracking is not available, you can contact us at contact@sonderbrands.com for updates on your shipment.

5. Undeliverable or Delayed Shipments

If your order is delayed or marked as undeliverable:

  • Please notify us at contact@sonderbrands.com, and we will assist in resolving the issue.
  • If the order is returned to us due to an incorrect address or failure to collect, the customer is responsible for any reshipping fees.

6. Lost or Damaged Shipments

If your order is lost or arrives damaged:

  • Notify us within 7 days of the estimated delivery date for lost orders.
  • For damaged shipments, email us with photos of the damage at contact@sonderbrands.com.
  • We will provide a replacement product at no additional cost once the issue is verified.

7. International Shipping

  • We ship worldwide, but delivery times may vary depending on the destination country’s customs procedures and postal service.
  • International customers are responsible for any customs duties or taxes imposed by their country.

8. Return to Sender

If your order is returned to us due to an incorrect address or failure to collect:

  • We will notify you and provide options for reshipping.
  • Reshipping fees are the responsibility of the customer.

9. Questions or Concerns

If you have any questions about your shipment, please contact us:

Thank you for choosing Memory Quill. We appreciate your patience as we work to deliver your order with care!